ORDER PLACEMENT
PLACING ORDERS:
All orders must be placed through our online platform or by email send to sales@giftbrands.co.za. We do not accept orders through any other communication channels.
ORDER ACCEPTANCE:
We reserve the right to accept or reject any order. Our acceptance relies on factors including product availability, accurate information provided (including pricing), and successful payment or authorization.
LIMITED STOCK AVAILABILITY:
Please be aware that the availability of our products is limited. While we strive to promptly update our website with current stock levels, we cannot always guarantee availability. If any item becomes unavailable after an order is placed, we will notify you and provide a refund.
PRICE CHANGES:
Prices shown on our website are subject to change without prior notice. GiftBrands retains the right to modify prices for goods or services offered. Any price adjustments will be communicated through written notice.
ESTIMATED TIME OF ARRIVAL (ETA):
Although we regularly update ETA dates for our stock, unforeseen delays in supplier, shipping, or customs processes may occur. Therefore, the accuracy of these dates cannot be guaranteed.
Lead times do not include weekends, South African public holidays, or GiftBrands’s annual shutdown period.
BRANDING REQUESTS:
If you request branding for your order, an additional charge for branding services will be applicable on top of the stock fees. Both payments must be received before the branding process can commence
PAYMENT
ACCEPTED PAYMENT METHODS:
GiftBrands accepts payment via MasterCard, Visa, or Debit cards. Please note that American Express and Diners cards and cash are not accepted. Orders will only be dispatched after the payment is reflected in our account.
INTERNATIONAL PAYMENTS:
Transactions from foreign banks may require a processing period of 4 to 7 business days. Orders linked to these transactions will be dispatched upon validation of payment in our account.
APPROVED CREDIT FACILITIES:
In cases where credit facilities are extended by us, refer to your credit application document for an overview of the respective terms and conditions.
DELIVERY AND COURIER SERVICES
FLEET DELIVERY:
For large orders within the greater Johannesburg area, we provide an in-house delivery service. Please note that this service is available upon request.
DOMESTIC DELIVERY:
Clients located within our branch jurisdictions have the option to collect their orders conveniently from our office. We strive to offer a seamless pickup experience.
COURIER SERVICES:
We offer the flexibility for customers to choose courier delivery through our website or use their own preferred courier service. Charges for this service are based on each order and can be viewed and requested directly on our website.
AIR FREIGHT RESTRICTIONS:
Kindly be aware that specific products, such as power banks, are not eligible for air freight destinations. Please take note of these restrictions when selecting your delivery method.